Privacy Policy

A legal disclaimer

Last Updated: April 17, 2025
This Privacy Policy describes how Coached by Carly Fry (hereinafter referred to as "we," "us," or "our") collects, uses, and shares your personal information when you use our website, engage with our online coaching services, attend our events, or otherwise interact with us.

Privacy Policy - the basics

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are:

Coached by Carly Fry is a personal brand and online coaching business owned and operated by Carly Fry, based in the UK.

Information We Collect:

We may collect the following types of personal information from you:

Contact Information: Your name, email address, phone number, postal address.
Account Information: Username, password, profile information.
Health and Fitness Information: Information you provide through health questionnaires, progress tracking, dietary logs, exercise routines, goals, and any pre-existing medical conditions you choose to share.
Payment Information: Payment details (processed securely by third-party payment processors; we do not directly store your full card details).
Communication Data: Records of our communications with you, including emails, messages, and notes from coaching sessions.
Website Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits (collected through cookies and similar technologies – please see our Cookie Policy below).
Marketing Preferences: Your preferences for receiving marketing communications from us.
Referral Information: If you were referred to us, the name of the referring client (with their consent).
Event Participation Information: If you attend our events (e.g., walking groups, coffee days), we may collect your name and contact details, and potentially photos or videos with your consent.

How We Use Your Information:

We may use your personal information for the following purposes:

Providing Coaching Services: To deliver our online coaching programs, personalize your experience, track your progress, and communicate with you about your goals.
Account Management: To create and manage your account, verify your identity, and provide customer support.
Payment Processing: To process payments for our services.
Communication: To respond to your inquiries, provide updates about our services, and send you important notifications.
Marketing: To send you promotional emails and newsletters about our services, events, and offers (where you have consented to receive such communications). You can opt-out at any time.
Improving Our Services: To analyze website usage and client data to understand how we can improve our services, content, and user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Preventing Fraud and Abuse: To detect, prevent, and address fraudulent or abusive activities on our website and services.
Facilitating Events: To organize and manage our events, and communicate with participants.

Legal Basis for Processing Your Information:

Our legal basis for processing your personal information will depend on the specific context in which we collect it. Generally, we rely on the following legal bases:

Contract: Processing is necessary for the performance of a contract with you (e.g., to provide coaching services).
Consent: We will rely on your explicit consent to send you marketing communications or process special categories of personal data (e.g., health information) where required. You have the right to withdraw your consent at any time.
Legitimate Interests: We may process your information based on our legitimate interests in providing and improving our services, marketing our business, and ensuring the security of our website and services, provided that your interests and fundamental rights do not override those interests.
Legal Obligation: We may process your information to comply with legal obligations.

Sharing Your Information:

We may share your personal information with the following categories of recipients:

Third-Party Service Providers: We may use third-party service providers to assist us with various functions, such as payment processing, email marketing, website hosting, data analysis, and customer support. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
Payment Processors: Your payment information will be shared with secure third-party payment processors to process your payments.
Analytics Providers: We may share anonymized or aggregated website usage data with analytics providers to help us understand how our website is used.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if this occurs.
With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security:

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure storage, access controls, and regular security assessments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your coaching engagement, to comply with legal obligations, resolve disputes, and enforce our agreements. We will securely delete or anonymize your personal information when it is no longer needed for these purposes.

Your Rights:

Under the UK GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information, including:

The Right to Access: You have the right to request access to the personal information we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
The Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information in certain circumstances.
The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
The Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

Cookies and Similar Technologies:

Our website uses cookies and similar technologies to collect information about your browsing activities. Please see our separate Cookie Policy for more details about the types of cookies we use, their purpose, and how you can manage your cookie preferences.

Links to Other Websites:

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy:

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Data Retention:

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Carly Fry

info@coachedbycarlyfry.co.uk

Cookie Policy for Coached by Carly Fry

This Cookie Policy explains how Coached by Carly Fry uses cookies and similar technologies on our website. By using our website, you consent to our use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

How We Use Cookies:

We may use the following types of cookies:

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features, such as accessing secure areas.
Performance/Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you experience any errors. This information helps us to improve the performance and functionality of our website. We may use third-party analytics providers (e.g., Google Analytics) for this purpose.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
Marketing/Targeting Cookies: These cookies may be used to deliver targeted advertisements to you based on your browsing activities and interests. We may use third-party advertising partners for this purpose.

Third-Party Cookies:

We may also use third-party cookies on our website, such as those provided by analytics providers and advertising partners. These third parties may collect information about your online activities across different websites.

Managing Your Cookie Preferences:

You can control and manage your cookie preferences in several ways:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is set. Please refer to your browser's help documentation for instructions on how to manage your cookie preferences.
Website Cookie Banner: Our website may display a cookie banner that allows you to customize your cookie preferences.

Please note that if you disable cookies, some features of our website may not function properly.

Updates to This Cookie Policy:

We may update this Cookie Policy from time to time. We will post any changes on our website and update the "Last Updated" date.

Contact Us:

If you have any questions about our use of cookies, please contact us using the contact details provided in our Privacy Policy.